Privacy Policy

Effective Date: September 3, 2019

Blackline Safety Corp is committed to ensuring the security and protection of your personal information. This privacy policy outlines the information we collect from you, how we process and share it, and your options for controlling your personal information.

Notification: Febrary 5, 2023

On February 5, 2023, Blackline Safety, was notified by a client representative that a report made available on the Blackline Live web portal made available additional information not directly related to their account. Blackline Safety immediately conducted a comprehensive review regarding the report in question. It was found that five Blackline Live reports provided access to a limited amount of data from other client accounts due to an error in setting access restrictions, which has been corrected. These reports contained the following information for the client and other Blackline Safety customers: employee first and last names, company name and company email addresses linked to a Blackline Safety device. In available logs, Blackline had no records of those reports being accessed by any other customer.

Information we collect

To operate Blackline Safety’s websites and services, we require some information from you. This section outlines the information we collect, and how we collect it.

Our services are not intended for people under the age of sixteen (16). We do not intentionally collect personal information from them.

When you browse our websites

Our websites include various publicly accessible web properties under the blacklinesafety.com domain, such as www.blacklinesafety.com and support.blacklinesafety.com, Blackline Live safety portal and https://partners.blacklinesafety.com. We collect the following information with your consent.

What is collected	How it is collected
Name, email address, phone number, postal address, job title, company	From forms you fill out to access certain content or features of the websites
IP address, cookie/pixel information	From your web browser when you visit our websites. We place our own cookies, and utilize third parties (such as AppNexus, DoubleClick, Google Analytics, HubSpot, Marin Software, OpenX, Rubicon Project, Twitter, Wistia, Yahoo) who place their own cookies and/or pixels.
Your specific activities on the websites	By associating your web traffic with the cookies/pixels you accept from us or third parties
Any other information you voluntarily provide	From forms on our websites, or in emails or phone calls you exchange with us

When you use our services

Our services include the Blackline Live portal and associated web services. These services can only be accessed with your password-protected user account. We collect the following information under our service contract. You are advised not to populate the account with more information than is listed below.

What is collected	How it is collected
Name, email address, password	From a sign-up form when you create an account, or an account is created for you by your employer
Phone number, postal address, job title, company	From forms under your user profile, either by you or your employer.
IP address, cookie/pixel information	From your web browser when you use our services. We place our own cookies, and utilize third parties (such as Google Analytics, HubSpot) who place their own cookies and/or pixels.
Your specific activities on the websites	By associating your web traffic with the cookies/pixels you accept from us or third parties
Any other information you voluntarily provide	From response protocols and other forms on our websites, or in emails or phone calls you exchange with us

When you use our devices or mobile app

When you carry a Blackline Safety device or use our mobile app, the following information is collected and kept in an account (either your account or your employer's account). We collect the following information under our service contract.

What is collected	How it is collected
Name, phone number, postal address, job title, company	From forms under the account which holds your device or mobile app (either your account, or your employer's account if they hold the device or mobile app)
Location information	From location sensors or cell tower information in your device or mobile app
Phone calls	From the voice calling feature of voice-enabled safety devices (but not our mobile app)

How we use your information

This section outlines the ways your information is used to operate our platform and provide you with information and services.

As required to establish a contract with you or your employer when you or your employer enter into an agreement for our safety services. This may include verifying your identity, processing payments, communicating with you.
To monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites.
To respond to any comments or complaints we may receive from you about our website or our products or services.
To provide you with information about new products, services, newsletters, informative e-mails, and research on future product ideas or improvements, as well as to personalize our communication to you
To be able to invite you to take part in market research or surveys
Information collected through the Blackline Safety web sites will be anonymized and aggregated to allow us to improve our services.

How we share your information

This section outlines who may have access to your information, and under what circumstances.

Blackline and our service providers

Where required to fulfill contractual obligations Blackline Safety personnel, as well as our service providers, may have access to your information. For example, this includes our sales, development and operations personnel, Blackline Safety website hosting companies, infrastructure providers, mapping and communications service providers. Our service provider agreements require them to provide the same level of protection for your data that we provide.

Legal and/or administrative access

We may share your information with third parties who have a legitimate need to see it. For example, this may include situations such as law enforcement access, matters concerning National Security, corporate actions such as sale or merger, or dealing with computer fraud and abuse.

Your employer and their delegates

When using a Blackline Safety device or mobile app owned by your employer, your employer has access to your information under their service account. If they have delegated management of that device or mobile app to another Blackline Live account (for example, to a third-party Safety Operations Center), then that account owner can also access your information.

How you control your information

This section outlines your options to control your information and exercise your rights.

You have the right to access, review, update, correct or delete your information. You may also choose to limit the information you provide to us. If we require a piece of information in order to provide our contracted services to you, the impact of not providing this information will be made clear at the point of entry. For corporate accounts you may need to contact your employer to exercise your rights of access, review, update, correct or delete your information.

When dealing with requests under your rights, we will require specific information from you so we can confirm your identity and right to access, as well as search for and provide your information, subject to any applicable legal or technical constraints. In exceptional cases, a reasonable fee may also be applied to cover administrative costs

Opt-out

You may unsubscribe or opt-out of communications you receive from us, using the link included in the communication. For Blackline Safety device or mobile app users, opting out will mean that Blackline Safety will not be able to monitor or respond to alarms from the device.

Cookie management

Blackline uses industry standard cookie and pixel technologies. You may control these via settings on your web browser. Please refer to your browser documentation for instructions about managing cookies.

Contact us

For EU: Your Rights Under the General Data Protection Legislation

If you have questions, or wish to exercise any of your rights (including access, rectification, erasure, restriction of processing, objection to processing, data portability, or withdrawal of consent for processing), please contact us at privacy@blacklinesafety.com. EU and Swiss residents also have the right to lodge complaints directly with a supervisory authority. A comprehensive list of Data Protection Authorities can be found at https://ec.europa.eu/newsroom/article29/news-overview.cfm

Security and data retention

We strive to use reasonable, industry-standard controls (a combination of organizational, technical, and administrative measures) to protect your information against loss, misuse, unauthorized or unlawful access, disclosure, alteration and destruction. No system is guaranteed to be perfect; if you believe the security or privacy of your information has been compromised, please contact us using the contact details listed at the end of this policy.

We will retain your information for as long as needed or permitted to achieve the purposes for which it was obtained. Retention periods are based on criteria including the period of time we have a relationship with you and provide services to you, as well as our legal obligations to you and others.

Cross-border transfers

The information that we collect from you will be transferred to and stored within the United States, in the us-east-1 region of the Amazon AWS cloud, which is certified under the EU-US Privacy Shield. Your information may also be processed by Blackline personnel located in Canada. Commercial organizations in Canada are covered by an EU adequacy decision EU Canada adequacy decision. In general, your information will not be transferred to a third country unless all required legal protections are in place.

EU-US Privacy Shield

Blackline Safety USA Corp. (Blackline Safety) is registered with the EU-US and Swiss-US Privacy Shield.

Blackline Safety is committed to ensuring the security and protection of the personal information entered by the customer (Controller) and your options for controlling your personal information.

Blackline Safety is a processor of information which is controlled by the account administrator for your corporate account. This privacy policy outlines the information we collect from you, how we process and the options for controlling your personal information. For corporate accounts you may need to contact your employer to exercise your rights of access, review, update, correct or delete your information. We will assist you with exercising these rights, as necessary.

Blackline Safety complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States. Blackline Safety has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Pursuant to the Privacy Shield Frameworks, EU, UK and Swiss individuals have the right to access, review, update, correct information and to delete your information if it has not been treated according to the Privacy Shield Principles. Individuals can exercise these rights under your account settings or by contacting us at privacy@blacklinesafety.com. You may also choose to limit the information you provide to us under your account settings. If we require a piece of information in order to provide our contracted services to you, the impact of not providing this information will be made clear at the point of entry. We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@blacklinesafety.com.

Blackline Safety remains responsible and liable under the EU-U.S. Privacy Shield Framework and/or the Swiss-U.S. Privacy Shield if a third party that we engage with processes personal information on our behalf in a manner inconsistent with the Privacy Shield, unless, Blackline proves that it is not responsible for the matter causing the damage.

In compliance with the Privacy Shield Principles, Blackline Safety commits to resolve complaints about our collection or use of your personal information. European Union, United Kingdom, and/or Swiss, individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Blackline Safety at: privacy@blacklinesafety.com

Blackline Safety has further committed to refer unresolved Privacy Shield complaints to BBB EU PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ or more information or to file a complaint. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

The Federal Trade Commission has jurisdiction with enforcement authority over Blackline Safety USA Corp.’s compliance with the Privacy Shield.

Policy updates and contact info

We update our Privacy Policy from time to time. The “Effective Date” at the top of this Privacy Policy shows the most recent revision. Changes become effective when posted on our website.

If you have questions about our policy, about our processing of your personal data, or if you wish to exercise your rights, please contact us via email at privacy@blacklinesafety.com.